German Speaking, Customer Service Agent

German Speaking Customer Service Agent

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

With more than 80 years of experience, 47 localised websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow. We are looking for a German Speaking Customer Service Agent! Our fantastic team of customer service individuals are enthusiastic, results driven individuals with a positive attitude towards helping provide our customers with a first class service every time! With training provided, you too can be part of a team that prides themselves on the products and exceptional service they offer. This is a fast-paced environment where as a people person wanting to deliver for the customer you can take ownership of the call and make a difference. Don't worry, you don't need to know anything about electronics! Your customer service skills and ability to cross sell, up-sell and passion for learning is all we need, and we will teach you the rest! What is in it for you?

• Hybrid based role- 3 days office/2 days home
• Multinational environment
• Private medical care
• Office in a high-class building
• Professional initial and development trainings
• Fresh fruits everyday
• Bike parking

Job Summary Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

• Previous experience in a Contact Center / Business Center and / or face to face customer service
• Fluency in German Language.
• Excellent telephone manners and being able to connect with the customer to promote and offer solutions quickly
• Proficient level of English language, written and verbal
• Knowledge of Computer – good working knowledge of Microsoft packages and ability to learn quickly
• Able to remain calm and diplomatic at all times
• Passionate about learning new things is key!

Distinguishing Characteristics

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• Requires fluency in German & English

What will you be doing?

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required

If you are interested in this role and having strong language skills with German, then please apply now.