Onsite Support Technician (munich)

Onsite Support Technician

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-to-day responsibilities include:

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems
• Support supervisory / C-suite meetings on a regular basis

Items to consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary
• Work hours may vary based on client requirements and may include travel to various locations in support of the account
• This position will generally work on customer sites and may deal with a construction site type of work environment

What we're looking for:

Must-haves:

• Effectively communicate with employees, customers and colleagues
• Fluent English skills!
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Experience in the AV industry and technical meeting support
• Must be flexible to work after hours and weekends when required
• Polished manners

Nice-to-haves:

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

Why you'll like working here:

• 30 days vacation
• Additional health benefits
• Additional pension benefit
• Job bike program
• Enjoyable and dynamic company culture
• Training and professional development opportunities

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law.