Onsite Support Associate

Onsite Support Associate

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Onsite Support Associate is responsible for testing and onboarding new and existing conference spaces. Maintaining an accurate inventory of decommissioned devices. In addition to cellular tasks (picking up returned phones and shipping to vendor).

Day-to-day responsibilities include:

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required

Items to consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

What we're looking for:

Must-haves:

• A/V service and maintenance knowledge.
• Ability to remove and attach A/V system to walls and other mounts.
• Proficient with Microsoft Office
• Proficient with Microsoft Teams
• Excellent oral and written communication skills
• Recognize problems / issues and take the necessary steps to resolve them quickly.
• Previous experience in A/V systems service, maintenance, or decommissioning.
• Previous experience in warehouse environments
• Ability to work and think independently and meet deadlines.
• Strong organizational and project management skills.
• Attention to detail and ability to work efficiently in a demanding environment.
• Excellent communication and people skills.
• Familiarity with safety protocols and environmental regulations.
• Ability to work on feet for prolonged periods of time.
• A valid driver license.

Nice-to-haves:

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge
• Cellular technical skills

Why you'll like working here:

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More about us:

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.