Onsite AV Support Technician

Onsite Support Technician

The Onsite Support Technician will work in partnership with the Customer, Management team, Global Helpdesk, and SIG teams to provide support for AVI-SPL customers with the end goals of delivering a world-class Customer Service experience. AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

Day-To-Day Responsibilities:

• Provide direct assistance and training to end users in the operation of AV systems
• Perform routine preventative maintenance checks and service on AV systems
• Troubleshooting, system fault isolation, projector lamp changes, filter cleaning, etc.
• Provide AV tech support of planned VIP events
• Coordinate RMA process and parts procurement as needed
• Perform up to the second level problem determination
• Resolve issues related to Crestron, Logitech, Microsoft Teams rooms, Qsys, Biamp, Shure and other AV/VC technologies
• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces running as intended
• Perform support tasks in a timely and quality conscious manner
• Provide service support of network devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary
• Work hours may vary based on client requirements and may include travel to various locations in support of the account
• This position will generally work on customer sites and may deal with a construction site type of work environment

What We're Looking For:

Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required

Nice-To-Haves:

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge
• ITIL Training

Why You'll Like Working Here:

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Enjoyable and dynamic company culture

Training and professional development opportunities

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.