Onsite AV Support Engineer (DSP Experience Required)

Onsite Maintenance Engineer

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on-premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-to-day responsibilities:

• Perform preventative maintenance tasks to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components
• Respond to A/V maintenance incidents based on SLA requirements
• Perform maintenance support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Troubleshoot various audio/video/presentation systems
• May be asked to travel to following sites – Purchase, NY and New York City, NY
• Must be flexible to work after hours and weekends when required

What we're looking for:

Must-haves:

• Effectively communicate with employees, customers, and colleagues
• Hands-on experience in Digital Signal Processing (DSP), including configuring and optimizing audio systems, programming DSP platforms (e.g., Biamp, QSC, or Crestron), and troubleshooting complex AV setups to ensure high-quality sound and video performance
• Dante Expert Level 2 or 3 preferred
• Strong broadcast engineering skills
• Experience with various switching systems such as Evertz, Crestron, and Panasonic Kairos
• Experience in troubleshooting Video Walls such as NEC and Silicon Core
• Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
• Ability to manage small to medium projects
• Familiarity with minor programming (Crestron) – changes and troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate computer knowledge
• Knowledge of basic signal flow for audio, video, and control
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent

• Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.

Nice-to-haves:

• Minimum of 5 years of audiovisual integration and/or service experience
• Formal education in Electronics or related field
• The following training certifications:
• Evertz Magnum
• Panasonic Kairos
• Silicon Core and NEC Video Walls
• Fiber cleaning/termination
• Crestron Professional Installation
• Shure Level 1 and 2
• Essentials of Crestron Programming Certification
• Exton AV Associate Certification
• InfoComm Quick Start to the Audio-Visual Industry
• InfoComm CTS General Certification

Why you'll like working here:

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More about us:

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Pay Type: Hourly

Min Base: $43.27/hr

Max Base: $48.08/hr