Onsite Audio Visual Support Technician

Onsite AV Technician

The Onsite AV Technician provides support and management of fully integrated conference rooms, boardrooms, and large complex environments such as auditoriums. The Technician interfaces daily with the customer and acts as an extension of their team. Their responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment. This will also include the operation of live event hardware. The Technician works in cooperation with the customer's management team in support of their equipment and user community. This position is a key part of the overall relationship between AVI-SPL and the customer, ensuring the needs of the client are prioritized and met. The successful candidate would need to possess excellent communication skills and have a good understanding of AV systems and technology.

The Onsite AV Technician's responsibilities include, but are not limited to:

• Maintain all regional ticket queues for respective region.
• Log incidents and assign resources where required.
• Takes ownership of local break-fix issues, reporting to relevant AV Helpdesk where applicable.
• Ensures all AV/VC spaces are presentable for use.
• Provide remote support for other locations in their region.
• Performs other AV/VC related tasks as directed by customer or AVI-SPL's Service Management team.
• Works with Customer Delivery Leads and AVI-SPL helpdesk to update relevant CRM platform tickets.
• Work closely with Bank, AVI-SPL Helpdesk and field service Technicians, where required.
• Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures via daily tasks.
• Liaising with remote offices in respect to Room Checks and Incident Support.
• Carry out in-room troubleshooting to AV equipment and rooms within time constraints.
• Maintain total confidentiality relating to information received for presentations and broadcasts etc.
• Provision of reporting via client CRM systems to AVI-SPL Service Management to allow analytics, feeding into regular client service reviews.

What we're looking for:

• Tier 2/3 AV troubleshooting of AV space.
• Experience in supporting end users in a Cisco Webex/Zoom.
• Exceptional customer service mentality and attitude, taking pride in offering a 'best in class service while working with all levels of seniority.
• Able to perform routine testing and general operation for video conferencing systems, projectors, microphones, speakers, amplifiers, audio desk and general auditorium hardware.
• Technical aptitude with the ability to learn and teach new technologies.
• Ability to train highly technical participants while balancing the needs of less technical attendees.
• Be organized and flexible with the ability to approach different types of tasks during the working day.
• Being able to prioritize and work under pressure.
• Capable of good communication skills both verbal and written.
• Be able to work to the highest quality standards.
• Willing to undertake training and examinations to improve their technical knowledge.

Additional information:

• Be organized and flexible with the ability to approach different types of tasks during the working day.
• Experience of supporting Cisco and Logitech VC Endpoints desirable.
• Be available and flexible to work overtime if required.
• Capable of good communication skills both verbal and written.
• Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.
• Willing to undertake training and examinations to improve their technical knowledge.

Why you'll like working here:

• Medical benefits.
• 25 days paid holidays.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.