Field Service Technician

Job Title: Field Service Technician

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class customer service experience.

Essential duties and responsibilities:

• Perform onsite dispatch for AV system break-fixing
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projects and hanging ceiling mounts
• Assist next level service technicians as needed
• Provide client training as needed
• Setup and troubleshoot various audio/video systems
• Working within a team shift pattern set out by the AV Team Lead
• Performs other AV related tasks as directed by the client
• Travel to various job sites as required
• Occasional support for cover tech team for onsite backfilling – this includes meeting room set ups, troubleshooting, and live event support

Other duties assigned as needed.

What we're looking for:

Skills and abilities:

• Effectively communicate with employees, customers, and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Analyse incidents and resolve them
• Knowledge of signal flow for audio video and control
• Knowledge of various AV equipments, including but not limited to, Crestron, Shure, Biamp, Cisco, Logi, QSC, etc.
• Programming capability (AMX/Creston/Etc.) - changes and troubleshooting, is a bonus

Education and/or experience:

• Minimum of 3-5 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Good communication of English with Cantonese & Mandarin as a bonus

Why you'll like working here:

• Medical benefits, including vision and dental
• Paid holidays and PTO
• Enjoyable and dynamic company culture
• Training and professional development opportunities

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.