Rental Sales Agent

Rental Sales Agent

We at Avis Budget Group are much more than a rental company, even though over 70 years of experience and 11,000 locations in 180 countries have taught us something. We are shaping the future of the mobility sector with innovative and customer-centric solutions. Our business is extremely dynamic with a culture based on enthusiasm and collaboration. The company operates through its car rental stations located in major airports and urban centers. Our teams provide service above and beyond customer expectations and promote our brands. We are determined to be the best vehicle rental company in the world. Together!

The Rental Sales Agents are responsible for customer service to meet rental needs and the promotion of company products and services. This position involves client interaction, processing rental contracts, payments, providing information on rates and rental policies. A Rental Sales Agent may also be responsible for vehicle check-in and check-out, vehicle inspection, and upselling of additional products and services. This position usually requires excellent customer service, sales skills, and a readiness to work in a dynamic environment.

Some specific responsibilities of a Rental Sales Agent may include:

• Welcome clients and listen to their needs to evaluate the best rental options
• Process rental contracts and payments, providing information on rates, rental policies, and available vehicles
• Upsell additional products and services, such as insurance coverage and GPS navigation systems
• Outline, provide clarifications on final charges to the client, and archive receipts of signed rental contracts
• Provide assistance and information on the planned trip
• Accurately archive records and fill out documents
• Manage daily back-office activities (emails, station reports)
• Handle complaints and resolve customer issues promptly and professionally
• Ensure that safety and protection protocols are always followed

Requirements:

• High school diploma or equivalent education will be a plus
• Excellent spoken and written English
• Previous experience in sales or customer service, particularly in the car rental, retail, or hospitality sector, preferably 1-2 years
• Valid driver’s license
• Availability for flexible working hours, including weekends (shifts are distributed from Monday to Sunday with a range of 07:00-24:00, with one or two days of rest weekly)
• Proven communication skills and interpersonal abilities
• Team-oriented approach
• Demonstrated ability to manage multiple tasks and achieve successful results in a dynamic environment
• Friendly, optimistic, and proactive attitude

What we offer:

• Part-time contract 20 hours per week on a temporary basis (shifts from Monday to Sunday, range 07:00-24:00)

Avis Budget Group is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of origin, religious, sexual orientation, gender identity, or disability.