Customer Operations Representative (full - time, Fixed Term)

Rental Operations Agent

We are searching for a top-notch customer service and operations representative to ensure our customers receive excellent customer service at our Apex Car Rental Queenstown location.

Full-time position working 40-hours per week available

Fixed-term position until end of July 2026

Based 2 minutes away from the Queenstown Airport

Supportive, friendly, and caring culture

Entry level with training provided

About the Role

As a Rental Operations Agent, you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings. On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What's on offer:

• $28.00 per hour and you can increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

What we are looking for:

• Preferably looking for someone with a minimum 3 months working experience in the car rental industry (highly advantageous) but any previous experience within retail, hospitality, customer service or similar roles will be needed.
• Bilingual speaker with English and Chinese (Mandarin/Cantonese) or Korean will be highly advantageous.
• Full, clean, valid class 1 driver's licence.
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Queenstown Otago New Zealand