Sr. Service Consultant, Strategic Accts

Sr. Service Consultant, Strategic Accts

Avery Dennison Corporation is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.

Job Description

Avery Dennison Hanita USA is seeking a Sr. Service Consultant, Strategic Accounts to join our Customer Support team. This role will be aligned with the Hanita USA business and will provide exceptional Customer Service to assigned strategic customers and accounts, both intercompany and trade. The successful candidate will manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.

This is a remote position.

Key Responsibilities

• Manage customer accounts using effortless service skills, anticipating customer needs, and delivering exceptional experiences.
• Complete with accuracy all order related activities including processing (entry), follow-up, pricing integrity, notification, expediting, and post-order feedback
• Coordinate with Logistics, Operations, and Transportation to ensure on-time delivery
• Support sales related activities to ensure pricing accuracy including creating price quotes, quote follow-up and updating price lists when called upon
• Working with Sales and customers to ensure proper forecasts, make regular updates when needed
• Managing inventory in the warehouse
• Facilitating & managing all customer claims (opening up a CCF, following up with customers as directed, etc.)
• Interact with Shared Services (Corporate AR/AP) when needed
• Calling customers on overdue invoices
• Creating reports (comparing orders, sales, forecasts, and budgets) using the BI
• Assisting sales team on sales initiatives when called upon
• Work with AD Hanita/Israel Purchasing on creating PO's for US vendors when needed
• Partner with Sales Manager to implement account service strategies including contacting potential new and old target accounts using various techniques
• Be a thoughtful, proactive team member
• Support key strategic divisional initiatives
• Proactively communicate supply chain issues and provide alternatives to customers
• Work closely with Operations to manage aging material disposition
• Manage/Direct Warehouse for Annual Physical Inventory and reconciliation reports

Qualifications

REQUIREMENTS:

• High School Diploma or equivalent required. Bachelor's degree a plus
• Minimum 8+ years customer service or related experience
• Strong written, verbal, and phone skills
• Excellent people skills
• Customer-focused attitude
• Ability to work independently and with a team
• Organized and efficient with day to day tasks
• Ability to meet deadlines when needed
• Strong communication skills (written, spoken and listening)
• Learn ERP/order entry system and continue to gain proficiencies.
• Demonstrate excellent Excel/Google Sheets and general computer skills