Sr. Customer Service Representative

Sr. Customer Service Representative

Avery Dennison Corporation is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.

At Avery Dennison, some of the great benefits we provide are:

• Health & wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and paid holidays

Job Description

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our fast-paced, high-volume manufacturing environment. The ideal candidate is a self-starter with a proven ability to work independently as well as collaboratively in a team setting. This role is crucial for maintaining excellent customer relationships, supporting sales objectives, and driving continuous improvement in our customer service operations. Experience in the manufacturing industry is required, with a strong preference for apparel manufacturing experience.

Key Responsibilities

• Manage high-volume customer inquiries, purchase orders, product requests, and service issues with speed and accuracy.
• Process and manage customer orders and related documentation, requiring accurate data entry.
• Develop and maintain strong, effective relationships with internal partners, including Sales, Production, and Logistics, to ensure seamless customer service delivery.
• Serve as an escalation point for complex customer issues, providing timely and effective resolution.

• Act as a mentor to less experienced team members, sharing best practices and product knowledge.
• Assist in training new customer service staff on company processes, systems, and service standards.

• Identify opportunities for process improvement that enhance efficiency and customer satisfaction.
• Quickly adapt to changes in process, systems, and priorities as dictated by business needs and technological advancements.

• Exhibit strong verbal and written communication skills to effectively interact with customers and internal stakeholders.
• Perform required administrative tasks and maintain detailed records of customer interactions and transactions.
• Maintain up-to-date product knowledge and understanding of manufacturing timelines and capabilities.

Qualifications

Required Experience and Skills

• Minimum of 3 years in a fast-paced Customer Service role; experience in a manufacturing environment is preferred.
• Strong verbal and written communication skills.
• Self-starter with a demonstrated ability to work both independently and as part of a team.
• Comfortable managing a high-volume workload, shifting priorities, and frequent process changes.
• Proficient in data entry and comfortable learning and utilizing new technology/software.

Preferred Experience

• Previous experience specifically in apparel manufacturing.
• Prior experience in a mentorship or team leadership capacity.
• A demonstrated history of successful process improvement initiatives.

Additional Information

The hourly rate for this position is $23.37 - $31.15/ hour.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.