Customer Service Representative Benelux

Customer Service Representative BeNeLux

Avery Dennison Corporation (NYSE: AVY) is a global company for material sciences and digital identification solutions. Making Possible™: We enable products and solutions that help to advance the industries we serve. We offer brand and information solutions that optimize the efficiency of work and supply chains, reduce waste, promote sustainability, circular economy, and transparency, and better connect brands and consumers. We design and develop labels and functional materials, inlays and tags for radio frequency identification (RFID), software applications that connect the physical and the digital, and offerings that enhance brand packaging and provide or display information that improves customer experience. We supply industries around the world – including household and personal care products, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and the automotive industry – and employ around 35,000 employees in over 50 countries. Our reported revenue in 2024 was 8.8 billion US dollars. Learn more at

www.averydennison.com

Our division Avery Dennison Label and Graphic Materials Europe produces self-adhesive papers and films for diverse and innovative applications in the areas of consumer packaging, logistics, food, wine&spirits, pharma, automotive, and industrial labeling. The answer to the question "Where is Avery Dennison?" is thus simply: everywhere you look!

Please let us know if we can support you during the application process with appropriate, accessible communication by contacting our Talent Acquisition Team.

Job Description

What can you expect from us? – Your responsibilities:

Become our new superstar in customer service!

To strengthen our European Customer Service team, we are currently looking for a Customer Service Representative BeNeLux for our Label Packaging Materials with direct reporting to our Team Lead Customer Service BeNeLux & Nordics at our location in Schwelm.

What can you expect from us? – Your responsibilities:

• Motor for your customers: You are our contact point for all matters related to our label solutions. From order processing and pricing to delivery date coordination, you are the driving force for our business customers.
• Shape and optimize processes: You actively work with our field service teams, logistics, and production to ensure smooth customer service. Whether it's technical consulting, sample shipping, or operational capacity planning, you shape and optimize processes.
• Take responsibility and develop: With your eye for market developments, you take responsibility for your own customer base. You independently manage and develop it in a successful and goal-oriented manner to actively contribute to the company's success.
• Work together without limits: You work cross-border with different teams and build close relationships with our customers in the Benelux countries. Because as we say here, Samen Sterk!

Qualifications

What do we expect from you? – Your qualifications:

• A solid foundation: You have a commercial or technical education, a corresponding degree, or a similar qualification that prepares you ideally for this role.
• Experience in sales: You have experience in B2B sales, ideally in the field of complex products in an international environment.
• The right languages: You speak fluently Dutch, German and English to optimally support our customers.
• Your creative mind: You are creative, think entrepreneurially, and are eager to drive innovative projects. You see the opportunity to start your career at Avery Dennison and actively shape it.

Additional Information

What can you look forward to? – Our offer:

• Flexible working hours
• Attractive bonus payment / holiday pay and Christmas bonus
• 30 vacation days + up to 3 additional vacation days
• Company bicycle via JobRad
• Germany-wide recognized company pension scheme and value-added services
• Employee Assistance Program, company health management and health care for family members
• Germany-wide subsidized company fitness via Urban Sports Club
• Tax-free meal allowances (up to 25.00 EUR/month)
• Regular events and company celebrations such as summer festivals or Christmas parties, but also World Women's Day and World Men's Day
• Small surprises on special days
• Corporate benefits such as discounts at various local providers, vouchers, etc.

Who we are! - Our story:

Each of us, every day! Eight Values . A team!

Diversity and equal opportunities we see as an enrichment for our future-oriented work at Avery Dennison. At Avery Dennison, teams are composed in a balanced and diverse manner. Because each of us is unique and we value the combination of different personalities and talents.

At Avery Dennison, we promote equal opportunities. In the EMEA region, for example, we already have these Employee Resource Groups (ERGs):

• EmpoWer - Focus on engagement, mentoring, and promotion of women
• Mental Health - strives to create a safe space for employees to discuss mental health issues at work safely and openly
• Unite - to support the LGBTQI+ community in the EMEA region

Further information about all our ERGs worldwide as well as about our Diversity, Equity & Inclusion Approach can be found under https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html

At Avery Dennison we do what we love and we love what we do - A short click here, and you get to know us even better: Life @ Avery Dennison ( linkedin.com/company/avery-dennison/life/emea )