Analista Inside Sales

Analista Inside Sales

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016.

Manage the portfolio of transactional clients through digital channels (E-mail, WhatsApp Business) and telephone channels, ensuring retention, account growth, and achievement of sales goals (AOP), while guaranteeing a world-class customer experience.

Commercial and Sales Management

• Execute the complete sales cycle for transactional clients through remote channels.
• Identify opportunities for upselling and cross-selling within the assigned database.
• Proactively follow up on sent quotes to ensure the closure of sales.

Data Intelligence and CRM

• Keep the customer database updated in Salesforce and Google Drive.
• Record each customer interaction to generate traceability and analysis of purchasing behavior.
• Use tools like MFG Pro and Cognos to check inventory availability and order statuses.

Customer Experience

• Act as the first point of contact to resolve technical or logistical customer doubts.
• Coordinate with internal areas (Logistics, Production, Commercial) to ensure compliance with delivery times.

Academic Profile and Requirements

Education: Student of the last semesters (in the process of technological or university training) in Business Administration, International Business, Industrial Engineering or related fields.

Experience: 1 year of experience in the sales area.

Languages: Intermediate English (B1-B2 preferably) for interaction with global systems and reports.

Competencies:

• Total focus on the achievement of AOP goals and commercial metrics.
• Assertive communication
• Teamwork
• Effective collaboration with the commercial area and other departments.
• Google tools.

We offer different benefits such as:

• Day with family
• Birthday day
• Restaurant.