Patient Support Technician

Patient Care Support

Responsible for providing services to support patient care. The position includes two major areas of support to patient care: Transportation of patients and equipment and providing supportive 1:1 care for patients requiring a sitter. Serve as a vital contact for patients, family, and visitors during patient transportation, and, must convey a friendly, caring, and professional attitude. Responsible for assessing needs of customers related to transportation and ensuring the customer's needs are met.

Prepares and assists patient for transportation, with the help of clinical staff, consistent with the Safe Patient and Family Centered model. Maintains proper lifting technique understanding each patient's unique limitations. Pick-up and delivery of patient equipment and supplies. This includes patient related equipment for repair and/or routine maintenance checks. Identifies broken and damaged equipment and follows established procedure for reporting. Responsible for picking up contaminated items from patient care areas and transporting to Central Supply for decontamination. Responsible for delivery and pick-up of specimens, cultures and blood samples from patient care areas, both STAT and routine. Provides 1:1 observation and patient care duties for patients as assigned under the direction of unit nursing staff. Documents any patient care provided. Demonstrates ability to follow through to ensure customers concerns and needs are addressed. Identifies and reports potential and/or action patient, visitor and employee safety concerns.

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

High School or GED Equivalent High School or GED or one to three months related experience and/or training

Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera's values of compassion, hospitality, and stewardship. Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.