EMR Training & Go - live Support Assistant

Avera Health Temporary Position

Serves as at-the-elbow EMR support across the Avera footprint for physicians and advanced practice providers during Epic go-live and early stabilization. This role focuses on real-time assistance to help clinicians navigate workflows, documentation, order entry, and common troubleshooting.

What You Will Do:

• Provides real-time, in-person EMR support to physicians and APPs by navigating the EMR interface.
• Assists with documentation, workflows, order entry, and in-basket management.
• Assists with escalation of technical issues or workflow barriers to the appropriate IT support teams.
• Maintains professionalism, discretion, and patient confidentiality at all times.
• Participates in EMR training is required prior to go-live, with additional training available depending on site of placement.
• Ability to travel.
• Demonstrates professionalism and patience while assisting physicians and APPs during time-sensitive workflows.

Essential Qualifications:

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Medical Doctor/Doctor of Osteopathic Medicine (MD/DO) current medical student in good academic standing
• Strong technical aptitute--ability to learn new software

Expectations and Standards:

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.