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Manager, Airport Operations

Lead airport team to ensure safety, efficiency, and customer satisfaction daily
Charlotte
Senior
yesterday
Avelo Airlines

Avelo Airlines

An American low-cost carrier operating flights to underserved markets with a customer-first approach.

3 Similar Jobs at Avelo Airlines

Avelo Manager, Airport Operations

On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

The Manager, Airport Operations guides a cross-functional airport crew to provide a safe, pleasant, reliable experience for our customers. The Manager inspires the crew to achieve operational excellence.

Responsibilities

  • Establish and maintain a safe operational environment, promoting open communication on safety concerns.
  • Achieve zero aircraft damage incidents and ensure audits reveal no safety issues.
  • Lead day-to-day operations to achieve on-time performance, holding crew members accountable to company Values, Vision, and Purpose.
  • Meet or exceed company performance KPIs and ensure sufficient daily crew scheduling.
  • Maintain excellent operational performance through training, motivation, and teamwork, complying with Federal regulations and company standards.
  • Ensure base audit scores meet or exceed standards and maintain FAA-compliant crew member training records.
  • Inspire customer loyalty through exceptional service and a seamless travel experience.
  • Resolve customer concerns locally, achieve zero escalated complaints, and meet established customer satisfaction metrics.
  • Foster effective communication and coordination among crew members across Stations, Flight Ops, Inflight, and Tech Ops.
  • Act as the 'quarterback' to ensure superior customer travel experiences.
  • Cultivate professional relationships with airport officials and regulatory agencies.
  • Represent the company positively during FAA, TSA, OSHA, and other regulatory audits and inspections.
  • Manage base operations effectively, including cost control, time-keeping, reporting, and supply orders.
  • Ensure base costs are within budget, maintain timely and accurate reports, and manage supply procurement.
  • Oversee hiring, scheduling, and training of Station supervisors, agents, and trainers.
  • Coordinate GSE repairs and servicing, ensuring compliance with local operational standards and procedures. Utilize analytical data to drive corrective actions and maintain operational excellence.
  • Possess effective communication, collaboration, and leadership abilities to influence team performance and customer satisfaction.
  • Handle customer concerns professionally and de-escalate situations as needed.
  • Motivate and develop crew members to enhance engagement, growth, and goal achievement.
  • Manage time cards and build schedules in timekeeping system (Teamwork)
  • Document crewmember performance effectively and write separation letters when necessary.

Requirements

  • Communicate effectively in English through reading, writing, and speaking.
  • Maintain a flexible schedule to accommodate shifts including nights, weekends, holidays, and overtime.
  • Perform physical tasks requiring frequent standing, walking, reaching, kneeling, and climbing.
  • Operate equipment such as boarding ramps, tugs, and belt loaders.
  • Lift weights up to 70 lbs. as needed.
  • Tolerate exposure to various environmental conditions, heights, small spaces, and loud noises.
  • Travel up to 25% as required.
  • Minimum of eight (8) years of airline Station Operations experience.
  • Minimum of five (5) years of management experience, preferably in the airline industry.
  • Become qualified and remain current in all responsible disciplines within 30 days including Ground Security Coordinator.
  • Possess a valid US state driver's license.

Avelo is an Equal Opportunity Employer.

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Manager, Airport Operations
Charlotte
Operations
About Avelo Airlines
An American low-cost carrier operating flights to underserved markets with a customer-first approach.