Market Operations Lead, 30A

Market Operations Lead

AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

We are seeking a highly proactive, detail-oriented, and solution-driven Market Operations Lead for our 30A market. This role is ideal for a hospitality operations leader who thrives in dynamic environments, takes full ownership of their market, and excels at cross-functional communication. You will be responsible for leading key operational initiatives, managing inspections and permitting, supporting homeowner follow-ups, and helping execute strategic projects that drive excellence in property operations and owner satisfaction.

This role is designed for someone who is a true self-starter—able to identify issues, bring forward solutions, and follow through without daily oversight. The ideal candidate will be comfortable interfacing with high-end homeowners, project managing complex tasks, and ensuring operational execution at scale.

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Take ownership of key operational workflows, such as permitting, inspections, inventory coordination, and field scheduling, particularly for Bay and Walton counties
• Identify inefficiencies in field operations and bring forward actionable solutions (e.g., consolidating storage units, improving delivery logistics)
• Track and manage follow-up actions resulting from homeowner calls and walkthroughs—ensuring stakeholder alignment with Revenue Management, Owner Experience, and other internal teams
• Summarize homeowner meetings and generate case follow-ups, ensuring timely resolution and clear documentation
• Support high-touch owners by reinforcing strong communication and timely execution of service-related items
• Assist with project management across field and central teams, helping execute new operational programs and homeowner service initiatives
• Build and maintain cross-functional relationships with internal teams and external vendors to support smooth market operations
• Collaborate with market leadership to elevate team standards and ensure compliance with AvantStay brand expectations
• Step in to support and guide field staff where necessary, especially during high-volume or high-priority periods
• Work with field teams on property compliance, inspections, and guest readiness
• Occasionally represent the market team in homeowner conversations when necessary, using sound judgment and professionalism