Sr. Engineer - IT App Support Cloud

The Opportunity

Sr. Engineer will be responsible for leading the support and maintenance of enterprise applications including Office 365, Active Directory, Windows 365, Certificates provisioning, and ServiceNow.

This role will be a full-time position based out of our Coimbatore office. This role involves close collaboration with Level 3 support, Development teams, and Vendors to ensure optimal performance and reliability of business-critical systems.

The ideal candidate will bring strong technical expertise, leadership capabilities, and a proactive approach to preventing disruptions and enabling scalable growth in a fast-paced life sciences environment. You will guide a team in delivering high-quality support, drive adherence to ITIL processes, and act as a key escalation point for complex issues. A positive attitude, strong communication skills, and the ability to work both independently and within cross-functional teams are essential. This role also offers opportunities to expand your technical skillset across diverse platforms within a supportive and dynamic IT organization.

What We're Looking For

• Associate degree or equivalent professional experience in IT or a related field is required; a Bachelor's degree is preferred.
• 3+ years of experience in managing and supporting Active Directory, Office 365, ServiceNow, Windows 35, and Certificates provisioning in an enterprise environment.
• Demonstrated success in a technical leadership role or as a Senior Application Support Engineer.
• Strong ability to provide front-end support and technical guidance to internal teams and departments.
• Excellent communication and interpersonal skills, with the ability to lead discussions and collaborate across teams.
• Should be flexible to work in 24*5 rotational shifts and hybrid working.

How You Will Thrive And Create An Impact

• Lead and provide expert-level technical support in Office 365, Active Directory, Windows 35, Certificate provisioning, and ServiceNow across teams.
• Facilitate team collaboration, coordinate and participate in performance reviews, and support process transitions.
• Ensure the knowledge repository is regularly updated and maintained for accuracy and accessibility.
• Monitor and resolve incidents and service requests, ensuring compliance with SLA timelines.
• Manage the ticketing system, ensuring all queries and resolutions are tracked and documented.
• Take ownership of escalated issues, driving them to resolution with minimal business impact.
• Report on operational status, manage assigned tickets, and prioritize tasks effectively to meet deadlines.
• Collaborate with Development teams, internal users, Application owners, and Vendors to enhance application performance.
• Analyze application functionality and recommend improvements or optimizations.
• Apply strong knowledge of ITIL processes including Incident, Problem, and Change Management.
• Continuously upskill and stay current with evolving process and technology standards.
• Deliver customized training sessions to internal teams to improve technical proficiency and process awareness.
• Plan and coordinate application maintenance and upgrade schedules to ensure minimal disruption.
• Develop and share operational and performance reports with business stakeholders.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills, and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable, and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.