Servicenow Developer

The Opportunity

Avantor is looking for a ServiceNow Developer. He/She should be a key member of the IT Service Standards team, responsible for the strategic design, governance, and continuous improvement of the ServiceNow platform. Reporting to the Manager of IT Service Management, this role ensures the platform evolves in alignment with business needs, ITSM best practices, and the enterprise architecture.

Blending technical leadership with operational ownership, the Developer manages core ServiceNow modules (Incident, Problem, Change, CMDB), drives platform governance, and ensures compliance with security and development standards. The role includes mentoring support teams, leading complex development efforts, managing integrations, and contributing to the platform roadmap. This position plays a critical role in enabling global IT operations and digital transformation.

What We're Looking For

Education: Associate degree or equivalent work experience required; bachelor's degree preferred.

Experience: Minimum 4 years of hands-on ServiceNow development experience.

Preferred Qualifications

• Certified Application Developer (CAD) certification required.
• ITIL v3 or higher certification required.
• Experience with core ServiceNow modules (Incident, Problem, Change, CMDB) required.
• Proficiency in Business Rules, Client Scripts, UI Policies, Script Includes, Access Controls, and Service Portal.
• Experience with CMDB management and data modeling.
• Familiarity with web technologies (Bootstrap, AngularJS) and third-party integrations.
• Experience with ITOM and HRSD modules is a strong plus.
• Additional ServiceNow implementation certifications are a plus.

Knowledge

• Deep understanding of ServiceNow architecture, data modeling, and application scoping.
• Strong grasp of ITSM processes and CMDB best practices.
• Familiarity with integration protocols and security standards.

Skills

• Expert-level JavaScript and Glide API proficiency with hands-on experience in debugging and update set management.
• Skilled in architecting scalable and normalized data models using custom tables, CMDB extensions, and Application Scoping.
• Skilled in configuring Flow Designer, Scripted REST APIs, UI Policies, Business Rules, Client Scripts, Script Includes, UI Actions, UI Pages, and Performance Analytics.
• Ability to build interactive dashboards and reporting frameworks.
• Strong documentation and communication skills; able to translate technical concepts for business stakeholders.

Abilities

• Lead small projects, manage timelines, and coordinate resources.
• Build strong relationships across IT and business units.
• Work independently while contributing to team goals.
• Communicate complex technical topics clearly and concisely. Build and maintain strong relationships with business units, IT teams, and executives.

Additional Qualities

• Proactive and self-driven with a continuous improvement mindset.
• Customer-focused with a commitment to transparency and operational excellence.
• Eager to stay current with ServiceNow evolution and industry trends.

How Will You Thrive and Create an Impact

Development & Configuration

• Design and implement scalable, maintainable solutions using workflows, business rules, UI policies, and integrations.
• Champion platform architecture decisions, ensuring maintainability, performance, and security.
• Own and enhance the configuration management area, including CMDB structure and data quality.
• Lead design reviews and technical governance for all ServiceNow development efforts across teams.
• Work with stakeholders to gather requirements, estimate effort, and deliver enhancements.

CMDB & Platform Ownership

• Define and execute the strategic roadmap for CMDB maturity and alignment with ITSM operations.
• Establish data quality frameworks and automated reconciliation processes to maintain CMDB integrity.
• Ensure CMDB supports broader IT and business architecture through cross-functional collaboration.

Support & Mentoring

• Serve as the primary escalation point for complex platform issues (L3 support).
• Mentor support teams and developers on best practices and platform capabilities.
• Develop and maintain comprehensive knowledge documentation and knowledge articles related to ServiceNow.

Governance & Best Practices

• Define and enforce standards, architectural guidelines, and development processes.
• Govern enhancements, favoring configuration changes over customizations.
• Turn data into action by leveraging performance analytics to uncover trends, identify opportunities, and support data-driven decisions.
• Automate manual processes and enable seamless integrations using REST, SOAP, XML, AJAX, and other technologies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills, and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable, and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.