Service Operations Specialist

The Opportunity

In this role, you will report to the Onsite Supervisor and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Massachusetts (Cambridge/Lexington)

Shift: 1st Shift / 8:30 am-5 pm M-F

Hourly Rate: $32/hr. plus mileage, parking, and toll reimbursement for travel

Please note that this position is not remote. The ideal candidate should live near Cambridge/Lexington, Massachusetts. Must be able to travel between Lexington, MA & Cambridge, MA 25% of the time.

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance
• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What We're Looking For

• A high school diploma or GED is required for this position, but having an Associate's degree or undergraduate degree in a business or science-related field would be a plus.
• 3-5+ years of experience in inventory control, procurement, shipping, and receiving preferred.
• A valid driver's license and transportation are required
• Strong computer literacy
• Highly motivated individual who demonstrates initiative and ownership

How You Will Thrive and Create an Impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Receive and distribute dry ice deliveries to laboratory teams.
• Perform weekly and annual inspections of all eyewash stations.
• Manage gas cylinders, including weekly and as-needed changeouts.
• Operate and maintain glasswash and autoclave services.
• Oversee inventory management across all point-of-use (POU) locations.
• Monitor, maintain, and adjust inventory stocking levels based on usage trends and demand fluctuations.
• Conduct monthly and/or quarterly meetings with lab managers and lab contacts to review inventory management (IM) lab lists.
• Review and monitor backorders daily.
• Coordinate onsite pipette calibration services.
• Submit purchase requisitions through eMarketplace.
• Manage ARIBA accounts, including troubleshooting invoice mismatches and system issues.
• Maintain and reconcile inherited blanket purchase orders (POs) to ensure funding aligns with invoiced charges.
• Follow up on shipping delays or supply-chain issues and liaise with the Avantor customer service team as needed.
• Transport samples between 2 buildings within walking distance
• Receive all site deliveries, including packages, pallets, and freight, at the loading dock.
• Deliver packages to appropriate personnel and ensure temperature-sensitive shipments are placed in proper storage.
• Coordinate outgoing shipments for the site on an as-needed basis