Resident Services Coordinator

Resident Services Coordinator

Are you passionate about creating great resident experiences, especially during times of transition? We're seeking a Resident Services Coordinator to join our team and serve as the key point of contact for residents during property renovation and rehabilitation. In this role, you'll help ensure residents feel informed, supported, and satisfied throughout the process, upholding AvalonBay's customer service standards every step of the way.

What You'll Do:

• Serve as a trusted resource for residents, providing clear communication about community operations, services, and renovation timelines.
• Respond promptly to resident requests and concerns, working collaboratively with internal teams to deliver timely resolutions.
• Coordinate with maintenance, leasing, concierge, and management staff to ensure resident satisfaction.
• Support the implementation of community policies and ensure compliance with Fair Housing and all relevant laws.
• Champion a culture of service and support, helping residents feel heard, valued, and cared for during property upgrades.

What We're Looking For:

• Education: High school diploma or equivalent (GED) required.
• Experience: 0–1 year in multifamily leasing, hospitality, retail, or other customer service-related industries.
• Skills:
• Strong communication skills—both written and verbal
• Basic math and computer proficiency, including Microsoft Office
• Ability to resolve problems efficiently and empathetically
• Comfortable presenting to small groups and managing resident interactions
• Requirements:
• Valid driver's license and current auto insurance
• Ability to lift up to 30 pounds and move around the community as needed

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, 'AvalonBay's Very Best' recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice.