Servicenow Technical Lead

Job Title

Auxo Solutions is expanding as organizations across industries recognize the critical need for enterprise-grade digital transformation. Our client demand continues to surge as companies seek our expertise to modernize their operations with secure, compliant, and future-proof solutions. In today's rapidly evolving technology landscape, our team members must be agile innovators who excel in our collaborative, results-driven environment. If you're seeking a dynamic company where you can bring your authentic self to work, make a meaningful impact on tomorrow's solutions, advance your technical expertise, deepen your industry knowledge, and have the flexibility to continuously explore new technologies and expand your problem-solving capabilities, then consider applying today!

What You'll Do

• Oversee ServiceNow client implementations including leading multiple work streams from initial planning, requirements design, development, testing, implementation, and post engagement support.
• Lead client workshops to present leading practices while understanding complex needs and translating them into functional and technical requirements.
• Engage with decision makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
• Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Partner with resources from other service lines/industries across Alpha Divisions (Insurance, Alternatives, AWM, etc) as needed.
• Collaborate on business development activities such as identification, proposal development, and other pre-sales activities.

Qualifications

• Bachelor's degree from an accredited college/university in a related field.
• At least 6 years' experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least 3 years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM and IRM.
• Completion of at least two full implementations of ServiceNow and current certifications.
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements.

Preferred Certifications

• ServiceNow – Certified Technical Architect (CTA)
• ServiceNow – Certified System Administrator (CSA)
• ITIL foundation
• ServiceNow – Certified Implementation Specialist – (CIS-ITSM)
• ServiceNow – Certified Application Developer (CAD) – (CIS-ITSM)

Other Info

• Position may require infrequent travel (to client sites).
• Auxo team members should be available from 8:30am - 5:30pm EST.
• Benefits may include: Medical, Dental, and Vision Insurance, Life, Short Term Disability, and Long Term Disability Insurance, Unlimited Paid Time Off (PTO), Paid Holidays, Profit Sharing-based annual bonus target, company-sponsored 401(k), monthly wellness/tech stipend, Remote working environment.