Technical Support AGENT
AutoZone
IT Depot Supervisor
Supervises and organizes the operations of the IT Depot for the AutoZone chain in Mexico. Plans, organizes and controls activities in the IT Depot related to repairs and shipments of computer equipment. Helps store managers and supervisors to make the correct report of the damaged computer equipment they have in stores to give them the correct disposition and replacement. Interacts with the IT department in Memphis to ensure the availability of computer equipment for store replacements, in addition to the availability of the equipment needed for the next store openings. Primary Accountabilities include report and follow-up of computer equipment warranty, revision and resolution of IT tickets related to computer equipment, implementation of 5's in IT Depot area, failure analysis and repair of computer equipment, shipping of computer equipment and computer consumables to stores, technical support to stores by email or phone, separation and accommodation of computer equipment, and inventory control of computer equipment.
Education & Experience Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent. Area of Study: Computer Science/Electronic Engineer. Years of Experience: One to two years. Type of Experience: Technical support, analysis of electronic failures. Special Certifications or Technical Skills: Knowledge in electronic circuits analysis, use of electronics measurement tools. Other/Preferred: Proactive, good customer service.