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Customer Service Agent
Assist customers efficiently across multiple communication channels and record interactions accurately
Chihuahua, Chihuahua, Mexico
Entry Level
2 weeks ago
AutoZone
A leading retailer and distributor of automotive replacement parts and accessories in the United States.
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Customer Service Representative
Handle customer contacts from different channels to provide and process information in response to inquiries, concerns, and requests about products, services, and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for customers to place orders at a store or the website.
Responsibilities:
- Handle customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
- Follows up on customer interactions via e-mail, telephone, or chat with other departments/teams and outside vendors/third parties
- Feeds ticketing systems to record customer interactions and transactions
- Attend trainings, meetings, and mentorings to maintain knowledge updated and receive feedback
- Create performance reports and provide mentoring and feedback to new agents or agents that have been recently trained in a new segment
- Process orders, rebates, complaints
- A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses
- Area of study: Customer Service
- Years of experience: One to two years
- Type of experience: Customer Service, Call Center knowledge, AutoZone culture
- Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software
- Other/preferred: Self-direction
Requirements:
About AutoZone
A leading retailer and distributor of automotive replacement parts and accessories in the United States.