Application Support - Systems Engineer

Network Operations Center (NOC) Systems Engineer

About AutoZone:

AutoZone is the USA's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories.

We also sell automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com and auto and light truck parts and accessories through AutoZone.com.

Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500.

AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you're not just doing a job; you're playing a crucial role in creating a better experience for our customers, while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented people who are customer focused, enjoy helping others and have the DRIVE to excel in a fast-paced environment!

Position Summary

As a Network Operations Center (NOC) Systems Engineer, you will be responsible for monitoring production environment, analyzing production issues/alerts, identifying the root cause of the issue, resolving L1 issues related to On-Prem and Google Cloud hosted applications and batch jobs. You will also collaborate with cross-functional teams to improve NOC standard operating procedures, automation, train the team members on resolving alerts/issues related to applications and batch jobs hosted in cloud and On-Prem. You will be leading a group of engineers giving them the technical guidance and necessary training considering NOC team's objectives.

Responsibilities

Review and understand application architecture in hybrid cloud environment

Create and implement application/services/infrastructure Level 1 and Level 2 production issues resolution process

Provide support and maintain system health for servers operating in RHEL, CENTOS, Solaris, and AIX on physical and virtual infrastructure

Troubleshoot/remediate system related issues and collaboration with other IT functional area for issues resolution

Configure and support middleware applications like Apache, tomcat, jboss, content management, etc.

Create and modify scripts and/or Ansible playbook for automation

Provide support for end user incidents while adhering to SLA for resolution

Support periodic disaster recovery exercise for Unix/Linux systems

Identify automation opportunities and automate

Work in shifts (24X7) to monitor batch jobs and applications hosted in hybrid cloud in production environment.

Stay up to date with industry best practices and emerging technologies to continuously improve NOC operations.

Train other team members on resolving the issues/alerts related to infrastructure

Qualifications

Experience in working with Mainframes and database technologies

Working knowledge with enterprise server operating systems such as RHEL 6/7/8

Experience with operational support and problem resolution for Unix/Linux based systems

Moderate fluency in at least one scripting language such as Bash or equivalent

Experience programming with Java for automation and application issues resolution

Knowledge of networking fundamentals including TCP/IP, traffic analysis, common protocols, and network diagnostics

Experience utilizing config management and automation tools such as Git, Jenkins, Ansible, or Puppet

Working knowledge with container technologies like docker, Kubernetes, etc.

Experience in using Postman and understanding microservices architecture

Experience in troubleshooting using Dynatrace

Excellent problem-solving and communication skills.

Ability to work effectively in a collaborative, cross-functional team environment.

Requirements

Bachelor's degree in information technology, MIS, Computer Science or related field required

Minimum 6 to 8 years of experience in production environment monitoring, resolving Level 1 and Level 2 issues related to Applications/services hosted in on-prem and public cloud (preferably Google Cloud) infrastructure

Experience in setting and documenting technology standards for a production support organization