Customer Operations Manager

The Role

Autone is transforming retail with AI-driven inventory intelligence. We are on a mission to reimagine the future of retail. Combining cutting-edge AI with deep industry expertise to help global brands make smarter, waste-free decisions that drive growth and efficiency. Trusted by 50+ leading brands and backed by Y Combinator and General Catalyst, we are scaling fast to build the technology that makes supply chains cleaner, leaner, and more agile.

We are seeking a strategic and execution-focused Customer Operations Manager who will act as the operational backbone of our Customer function, optimizing processes across all customer-facing teams to ensure we stay lean while scaling.

You'll develop and implement systems, processes, and strategies to improve efficiency and support our growth objectives. The ideal candidate will have worked in a fast-growth environment and/or top management consulting firm where they've driven operational improvements and/or scaled customer functions.

Your work will enable our Customer organization to operate effectively at scale, with a focus on minimizing inefficiencies and maximizing customer impact.

Key Responsibilities

• Support leadership team on strategic projects from planning through execution to build a world-class Customer function
• Own and implement process improvements that optimize workloads across customer onboarding, operations, and expansion
• Work as the interface between Customer teams and the organization, scoping automation opportunities and ensuring seamless communication
• Coordinate and manage essential customer team processes, ensuring alignment with strategic goals
• Conduct reporting and data analysis to drive insights and decision-making
• Document and communicate operational changes across the organization

What We're Looking For

• 3+ years of experience in a fast-growth environment and/or top management consulting firm
• Enthusiasm for diving into operational details and hands-on implementation
• Proven track record of questioning the status quo and driving meaningful improvements
• Highly detail-oriented and organized, with excellent written communication skills
• Strategic mindset focused on initiatives that move the needle for the organization
• Highly analytical and technically inclined, able to dive deep into processes and systems
• Strong work ethic with a "get stuff done" mentality, balancing speed with quality

Nice-to-Haves

• Experience in customer operations and/or B2B SaaS environments
• Background in fashion and retail technology
• Technical skills in SQL and/or Python
• Experience with CRMs and tools like HubSpot, Intercom, or Zendesk

What Autone Offers You

• High Impact: Your work will shape how leading brands experience Autone's AI platform.
• Career Growth: A meritocratic, high-growth environment where you can carve your own path.
• Creative Culture: Think pub quizzes, canoeing trips, team breakfasts and lunches, and an annual company retreat.
• Compensation: Competitive salary plus meaningful equity.
• Flexibility: London-based with a hybrid-friendly setup.
• Inclusivity: We're committed to building a diverse, inclusive team and encourage applicants from all backgrounds.

The Interview Process

We aim to move quickly (usually within 2–3 weeks):

1. HR Interview (15–20 min) - Introductory conversation.
2. Head of Operations / Leadership Interview (30 min) - Dive deeper into your experience.
3. Live Case Study (1 hr) - Work through a realistic operational challenge.
4. Founder / C-Level Interview (30 min) - Final discussion on vision and fit.
5. Offer