Service Loyalty Coordinator - BMW Of Towson

Service Loyalty Coordinator

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

Day-to-Day Responsibilities

1. Ask the customer qualifying questions to uncover needs and directs calls appropriately
2. Ensures that service consultants receive messages promptly
3. Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
4. Provide reporting to dealership management
5. Collect retail charges from the customer in cash, check or authorized charge account
6. Provide customers with the proper change and/or receipt
7. Properly process and document charge purchases according to the policies established by the Controller
8. Close all internal repair orders promptly and route to Billing Clerk for processing
9. File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

Requirements for This Job

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

The compensation range for this position is from $15.00-$21 per hour

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRV PNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.