TS Tax And Financial Services 164434
Automatic Data Processing
Total Source Tax Operations Leader
Position Summary: Total Source Tax Operations Leader The HRO Total Source team manages multiple functions of Tax & HCM. Within the Tax space this team is responsible to manage clients profile accuracy, Unemployment Insurance & Ensure compliance over agency notices generated for PEO clients. This team is also responsible for managing key areas of the HCM & Payroll functions such as assisting our onshore partners with EE verification, chat team for payroll queries etc.
Key Responsibilities
Oversee the daily activities of the Total Source operations within Hyderabad. Monitors various standards including internal tNPS, Client Engagement, AHT, productivity, and ensures targets and service level agreements are achieved. Responsible for taking a lead in escalations and getting on calls with clients whenever required. Should manage a span of control of 60+ associates & work with Front line leaders to run smooth operations. Supervise team and provides direction, feedback and assistance whenever needed. Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution. Drives strong Employee Engagement and ensures grievances from teams are addressed. Translate the Total Source Business strategy for Payroll teams into actionable goals and aligns these functional goals to impact key financial drivers and metrics. Develops talent for the benefit of ADP and his/her own organization. Identifies clients business challenges and the markets they serve and seeks client feedback to make informed business decisions. Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected.