Sr Integration Services Consultant

Global Integration Service Consultant

ADP's Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and client service for HCM to payroll integration solutions.

As Global Integration Service Consultant you provide technical support and system maintenance activities to global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo).

This role is right for you if you enjoy assisting customers with technical questions, you know how to troubleshoot and find solutions - thereby helping them to use our solutions effectively.

Technical Tasks

• Monitor system integration errors and proactively support clients in order to resolve issues in a timely manner
• Responsible for client system maintenance on global/regional level: make configuration system changes for all countries within scope
• Set up complex tickets of global/regional scope in our service tool (Siebel), following the design and input from the Global Integration Architect (GIA)
• Create test cases and cooperate with GTT (Global Testing Team) in regression testing for monthly feature packs; coordinate testing in your region.
• Keep client specific documentation up to date
• Receive training and knowledge on new integration features released by the ADP product team as well as features released by the HCM System provider (SuccessFactors / Workday / Oracle)

Client-Facing Responsibilities

• Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality
• Participate in transition process from implementation to ongoing service
• Help define the cross functional service scope, responsibilities, and a delivery list with your client
• Take ownership of regular review of all open global/regional tickets and provide regular updates to the GIA. Handle escalations with appropriate complaint handling procedures.
• Address recurring or unresolved problems faced by the client, provide analysis, and propose solutions, involve product management where necessary and manage the configuration, test and release of the solution to the client's satisfaction.
• Support other activities such as user training delivery

Internal Collaboration

• In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.
• Closely co-operate with Global Integration Architect (GIA) on global process alignment
• Co-ordinate the creation and update internal technical communication across the regions with local application support teams
• Support the GIA in estimating effort and cost for Customer Change Requests (CCR) and regional or global implementation activities
• Act as a single point of client services contact for any internal technical discussions

What We Offer

• Integration in a team of experienced professionals where you can show your skills, learn and grow in your career
• Structured onboarding and training curriculum and buddy system to give you a smooth start
• Flexible working hours and hybrid work schedule (office/home)
• A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll services

To Be Successful You Must Have:

• Minimum 4 years of relevant experience
• Knowledge of HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plus
• Knowledge of system integration components (API's, SFTP, middleware, databases, backend, frontend applications)
• Strong initiative and enthusiasm for solving technical support questions
• Good analytical skills
• Familiar with MS Office suite, SharePoint, Webex
• Experience with ticketing systems or client relationship management tools, (ex. Siebel)

You'll Love Working Here Because You Can:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Apply today!