Sr. Implementation Consultant For Project Services – Lyric (HR Or PR) / Conseiller(ère) Principal(e) En Implémentation De Gestion Du Capital Humain Lyric (paie/rh)

Sr. Implementation Consultant for Project Services – Lyric (HR or PR)

Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued? Do you have a passion for out-of-the-box thinking and a commitment to making sure clients get the most for their investments? Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark?

In this role, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping clients develop the skills and confidence to use our products with ease. You'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

The nature of what you do every day will not change – your #1 goal is to successfully implement clients on HCM products and services (PR or HR). Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of learning opportunities, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients and project team members that builds rapport, establishes trust, and shines with professionalism. You'll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. When done successfully, your client satisfaction scores and project team sentiment will make you proud. We'll also have a healthy dose of fun along the way. Not only can you find a career here, but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

• Be a True Partner. Are you the ultimate relationship builder? You will partner with clients to truly understand their business and related needs, building long-term trust. You will become the most credible resource, focused on analyzing the client's existing systems, interface requirements, and business processes.
• Collaborate and Connect. Looking for new ways to pique your business curiosity? You will stay informed and in tune with HCM capabilities, new product features, and functionality challenges that may arise across other work streams. You will be a team player who seeks to understand the business and asks questions to other members of the client project team, sales, and client service.
• Think Like a Client, Act Like an Owner. Not afraid to be the owner of your domain? You will be confident in recommending and implementing the appropriate solutions to clients based on their unique needs and ADP's impressive HCM offerings. You will incorporate new processes, tools, and approaches when recommending an ADP solution.
• Create and Innovate. Are you a champion of best practices and process improvement? You will adopt a lifelong learner mentality that enables your career to soar by participating in process improvement initiatives and finding new ways to improve the business. You will be the driver of innovation by pioneering new initiatives to enhance the client experience.

To succeed in this role:

• You have at least 5 years of experience working in an implementation or business consulting environment.
• You have at least 2 years of experience working in ADP's HCM Payroll or HR technologies.
• You leverage strong client relationship skills including the ability to influence and guide the client to the best solution to help resolve their client needs.
• You recognize project risks and proactively partner with the team to document and mitigate.
• You demonstrate learning agility and critical thinking skills and apply best practice concepts and experience in new implementation situations.
• You have excellent analytical, time management, and communication skills (verbal and written).

Bonus points for these:

• You bring industry expertise to each client solution and apply Payroll or HR best practices through in-depth client consultation.
• You maintain focus and work effectively with multiple demands.
• You work both independently to provide solutions to the client and as part of a team to accomplish implementation tasks.
• You are comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• You're proficient in the latest web technologies with working knowledge of various operating systems.
• You're proficient using Microsoft Office, FinancialForce/Certinia.
• You have highly recognized professional certifications, such as: PMP, PgMP, PHR, SPHR, CCP, CBP, HCS
• Bilingual Proficiency in French & English is required.

You'll love working here because you can:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

ADP recrute un Conseiller(ère) principal(e) en implémentation de Gestion du capital humain Lyric (Paie/RH). Vous cherchez à faire évoluer votre carrière dans un environnement agile et dynamique avec de nombreuses opportunités d'avancement? Vous êtes une personne en apprentissage continu, qui valorise la formation, le développement et le mentorat? Vous souhaitez être vous-même dans une culture qui valorise l'équité, l'inclusion et le sentiment d'appartenance, et qui crée un espace sécuritaire pour les perspectives et idées diverses? Si oui, cette opportunité pourrait vous convenir. Continuez à lire et décidez par vous-même

En tant que Conseiller(ère) principal(e) en implémentation de Gestion du capital humain Lyric (Paie/RH), tu combinera tes compétences analytiques et en gestion de projets avec ta capacité à simplifier l'information complexe — aidant ainsi les clients à développer leurs compétences et leur confiance pour utiliser nos produits facilement. Tu t'appuieras sur nos programmes de formation de premier ordre et nos lignes directrices en service à la clientèle de classe mondiale, en plus de ton expertise en consultation d'affaires, pour créer des expériences d'intégration exceptionnelles pour chaque implémentation de produit ou de service.

La nature de ton travail quotidien ne changera pas — ton objectif principal reste d'implanter avec succès les produits et services (Paie/RH) HCM pour nos clients. Cependant, chaque jour sera différent, car les questions que tu recevras varieront, tout comme les solutions que tu proposeras à chaque client. Il n'y aura pas de manque d'occasions d'apprendre, ce qui rendra ton travail intéressant, et notre formation de haut niveau t'aidera à réussir!

Pour réussir dans ce rôle, vous avez une capacité à établir un bon rapport avec les clients, à instaurer la confiance et à faire preuve de professionnalisme. Par téléphone et par écrit, votre style de communication est clair et facile à comprendre pour nos clients, ce qui leur permet d'agir en conséquence. Résultat, vos scores de satisfaction client vous rendent fier(ère). La cadence ne doit pas vous faire peur. Nous avons aussi une bonne dose de plaisir. Non seulement vous pouvez bâtir une carrière ici, mais aussi des amitiés durables dans une entreprise qui valorise l'inclusion.

Prêt à #FaireVotreMarque ? Postulez dès maintenant!

Pour en savoir plus sur l'implémentation chez ADP, regardez ici: https://adp.careers/Client_Services_Videos