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Production Support - Autopay

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you. Ready to make your mark?

In this role, you will… As a Production Support, the associate is responsible for monitoring the daily production flow on a national basis, ensuring all jobs execute successfully. Timely submission of requests, answering of emails and telephone inquiries. Effective support is required to Client Service, Banking and Print processing vendor. Problem situations are escalated to Associate Manager with emphasis on proactively eliminating or minimizing any Internal or External Client impact.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit:

https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you'll do: Responsibilities

What you can expect on a typical day:

• Perform regular and timely monitoring of hourly production flow ensuring maximum efficiency is maintained and report all problems detected to appropriate resources.
• Navigate and manage the PTCS screens to plan, process and trace all Payroll inputs, i.e.: Payroll's, Adjustments, Mass Processing, Employee Updates and New Starts.
• Achieve call service level as per agreed score card and prompt responses to our internal clients.
• Keep on open line of communication with external print vendor.
• Submit daily/weekly management reports on a timely basis. Verify overnight processing results of MR, G/L, Statistics Canada and WCB Reports.
• Routinely monitor and provide replies to action requests in Outlook and SharePoint.
• Submit production jobs and reruns as scheduled or requested.
• Prepare and submit all rerun requests for processing. Research and resolve daily problems and communicate all delays and expected time of resolution with Service Partners.
• Submit, balance and verify daily/weekly Ledger Updates and Daily ROE's. Research and resolve Ledger out of balance conditions.
• Responsible for the timely processing and verification of Print Direct, Spin-Offs, Merges and CCI Copy as requested.
• Submit, monitor and verify all scheduled Quarterly and Annual runs with assistance from the Production Control Team Leader and update QADT screen in a timely manner.
• Interact is a professional manner both verbally and written.
• Other duties as assign.

To succeed in this role: Requirements

• College diploma or minimum High School equivalent with 2 years business environment experience.
• Ability to work independently but more importantly, in a Team environment.
• Able to work effectively in a stressful environment and to set priorities of received requests.
• Able to work overtime, evenings, nights or weekends when required.
• Able to communicate effectively, oral and written.
• Self-motivated. Able to get the job done without having to wait for explicit direction.
• Good analytical skills and well organized.
• Able to learn new techniques and take on additional responsibilities as position evolves.
• Strong knowledge of Microsoft Office, especially Outlook and Excel.
• Experience with mainframe technologies a plus (TSO, JCL, HOD).
• Bilingual English/French may be required.
• English/French Bilingualism is Mandatory.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

Bonus points for these: Preferred Qualifications

• There is pronounced pressure from deadlines and accuracy.
• Regularly deal with demanding people (internal).
• Medium to high degree of visual strain due to use of computer terminals.
• Occasional weekends and shiftwork required.

You'll love working here because you can:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca