SAP Client Tech Support Consultant

ADP GlobalView Sap Client Support Tech Consultant

In this position you will deliver configuration/consulting services to ADP GlobalView SAP clients within the parameters of the GlobalView solution and services. Ensure clients experience World Class service when engaged. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity Is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Role Objectives

As a member of the GlobalView Application Support team you will be responsible for providing 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.

Responsibilities:

• Analyze support issues logged in accordance with clients' SLA.
• Prepare functional specifications and change control requests, including design and configuration details.
• Provide consulting services to client base.
• Perform Configuration and resolve client issues based on the ticketing system/CRM.
• Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
• Ensure client and support center documentation are maintained.
• Deliver effective client communications and ticket management/resolution via CRM.
• Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services.
• Liaise with Service Delivery Coordinators / Account Management.
• Attend client facing meetings as required.
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise.
• Performs other related duties as assigned.

Technical Skills Needed:

• Subject Matter Expert in SAP Payroll/HR application experience with specific knowledge of:
• Enterprise/Personnel Structure
• SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality
• Postings to finance
• Excellent understanding of US Payroll Processing Methodology

Qualifications Required:

• Must have 3 - 5 years of proven hands-on SAP Payroll configuration / consulting experience in the U.S.
• SAP certification or equivalent SAP work experience.

You'll Love Working Here Because You Can:

• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.