Sales Insights 167503
Automatic Data Processing
Salesforce.com Admin Profile
An individual with 4 to 5 years of Salesforce Administrator experience and problem-solving skills on the SFDC platform for sales and service cloud. One should be able to assist users in troubleshooting issues related to Salesforce functionality and its data. Experience in user management and implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports. Proficiency in creating Salesforce profiles, allocating roles, and managing access. Responsibilities include:
- User management: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions and account creation and management.
- Data management: Import/export and maintaining data integrity using Data loader API tool and maintaining data quality, and creating backups.
- System configuration: Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
Having knowledge in territory management and chatter support is a plus. Should assist users in troubleshooting issues related to user management and data management and investigate and resolve user-reported issues, collaborate with user and leaders if necessary. Keep track of all communication regularly to back track the case history. Should be able to building reports and dashboards to provide insights into sales and marketing performance. Knowledge: Apart from the main tasks, when required, one must be able to create and update knowledge articles to support users in effectively utilizing Salesforce.