Operations Business Specialist

Operations Business Specialist

ADP is hiring an Operations Business Specialist within our Commercial Operations Center of Excellence (CoE). This is a hybrid role based out of our Tempe, AZ office. Qualified candidates must live within commutable distance to this location.

The Sales Operations Specialist (Operations Business Specialist) – CoE forms strong stakeholder relationships with internal clients, collaborates with key functions in the ecosystem, communicates effectively on updates, processes and change management. The ideal candidate will utilize their analytical/technical skills and business acumen to pro-actively identify areas to support with data needs, system maintenance and updates to help the sales team reach their objectives. We are in search of team members that are self-starters, intellectually curious and have a proven ability to seek out and develop innovative approaches to business problems/opportunities while providing quick turnaround on day-to-day business critical responsibilities.

Responsibilities:

• Successfully manage workload and deadlines for quick turnaround and provide highly engaged, client focused, Just-in-Time support for sales partners
• Provide research and administrative assistance across multiple tasks and tools.
• Understand underlying tasks set by sales organization to enable more efficient and thorough research and investigation of clients and prospects
• Proactively maintain, manage, communicate, and update sales accounts, opportunities, campaigns and proposals using CRM system (Salesforce.com), review required documentations and initiate follow up as needed
• Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting, presentations and to identify workarounds to address gaps in data, sourcing or dependencies (i.e. SFDC, Oracle…)
• Leverage various tools to improve and enhance current and new processes to support seller & internal efficiency
• Perform ad-hoc analysis using exploratory data sets to identify meaningful relationships, patterns or trends
• Prepare key research, reporting, analysis, and communications to support sales leaders
• Identify and provide recommendations on how to improve the workflow required in performing compliance activities and audits
• Collaborate closely with functional ecosystem SMEs to gain a thorough understanding of current state and map clear recommendation of 'to-be' process improvements

Key attributes:

• Relationship builder and connector, ability to strive in fast-paced evolving work environment
• Bring an analytical and problem-solving mindset to standard challenges
• Data analysis, project management, team and organizational Leadership
• Strong operating and analytical skills; strategic thinker, flexible and creative
• Ability to quickly understand and digest business process to support in process improvements
• Affinity for fast-paced, project-oriented work environment
• Excellent interpersonal, oral and written communication skills, work effectively in cross-functional and matrix teams

Requirements:

• A college degree is nice to have but not required. What's more important is having the skills to do the job. Other forms of acceptable experience include:
• 2+ years' experience in CRM-based Analytics, Business reporting, Data Management/Utilization, Process Improvement and/or Operations experience
• Prior experience with CRM platforms and competency in Microsoft Office Suite
• Prior working knowledge of data aggregation and querying a plus