NAS HCM Service Consultant III

ADP, Inc Hiring a NAS HCM Service Consultant III

Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?

Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you! Ready to design what's next?

To thrive in this career, you'll need to be enthusiastic, eager to learn, and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your results. You'll be curious, persistent, and at times persuasive.

As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

What You'll Do:

• Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.
• Learning. You're always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a "learn as you go" approach with a willingness to figure out new ways of doing things.
• Create Results. You're proactive and hands-on. When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it's as polished as you could make it.
• Continuous Learning. You will actively collaborate with other associates to share ideas or show what you've learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.
• Variety of work. There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments.
• Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements.
• Challenges. Inevitable challenges will arise, and we'll rely on you to look for a solution.

Responsibilities. Responsible to research, troubleshoot, and resolve ADP client application issues that come up during system set ups, product functionality, product enhancements, data defects and general client inquiries. Serve as the single point of contact for all application within functional area and be responsible for the coordination of resolution across other ADP products, including Enterprise, PayForce, PCPW, PayExpert, WorkForce Now, ProBusiness, and Vantage. Maintain records in ADP's Customer Relationship Management (CRM) and manage work in process and queues in addition to maintaining project log for large and complex clients. Interface with external and internal clients to resolve escalated issues and answer product and process questions. Develop and implement complex configuration and/or process solutions to the application and resolve daily client inquiries for their assigned book of business. Troubleshoot complex issues, develop solutions and recommendations. Create solutions which involves analyzing reports, developing processes, client education as well as gaining buy in and support from internal partners such as product experts and sales.

To Succeed in This Role:

• Education and Qualifications/Skills and Competencies. Bachelor's degree in Computer Science, Information Technology, Business Administration, Human Resources, or related field of study and five (5) years of related experience required. The company will also accept a Master's degree and three (3) years of related experience.
• Work Experience. Three (3) years of experience must include: Benefit administration including best practices, common benefit package offerings and basic regulatory knowledge surrounding benefit administration; Developing and implementing complex configuration solutions for software applications; Writing SQL queries; Coding within the HWSE and Vantage system to provide solutions; Microsoft Office (Word, Outlook, Excel, Powerpoint); Data reporting tools; Provide feedback/suggestions on process improvements to gain efficiency or increase client satisfaction; Using data analytics to analyze client data toward identification of trends, areas of concern, create metrics to show ROI; Create and execute comprehensive test plans for all configuration changes and communicate issues back to development for resolution; Troubleshoot client inquiries using various systems.

You'll Love Working Here Because You Can:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at an epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Benefits listed at: jobs.adp.com/en/life-adp

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel:

Apply today! Find out why people come to ADP and why they stay: