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HRO India Unemployment Tax 163266
Manage and optimize Hyderabad-based Tax & HCM operations for client compliance and efficiency
Hyderābād, Telangāna, India
Mid-Level
2 days ago
Automatic Data Processing
A global provider of human resources management software and services, including payroll, tax, and benefits administration.
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Total Source Tax & HCM Operations Manager
Position Summary Total Source Tax & HCM Operations, Manager The HRO Total Source team manages multiple functions of Tax & HCM. Within the Tax space this team is responsible to manage clients profile accuracy, Unemployment Insurance & Ensure compliance over agency notices generated for PEO clients. This team is also responsible for managing key areas of the HCM & Payroll functions such as assisting our onshore partners with EE verification, chat team for payroll queries etc.
Key Responsibilities:
- Oversee the daily activities of the Total Source operations within Hyderabad.
- Monitors various standards including internal tNPS, Client Engagement, AHT, productivity, and ensures targets and service level agreements are achieved.
- Responsible for taking a lead in escalations and getting on calls with clients whenever required.
- Should manage a span of control of 60+ associates & work with Front line leaders to run smooth operations.
- Supervise team and provides direction, feedback and assistance whenever needed.
- Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution
- Drives strong Employee Engagement and ensures grievances from teams are addressed
- Translate the Total Source Business strategy for Payroll teams into actionable goals and aligns these functional goals to impact key financial drivers and metrics
- Develops talent for the benefit of ADP and his/her own organization
- Identifies clients business challenges and the markets they serve and seeks client feedback to make informed business decisions
- Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected.
About Automatic Data Processing
A global provider of human resources management software and services, including payroll, tax, and benefits administration.