HR Specialist

HR Implementation Specialist

The HR Implementation Specialist performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs. He/She works directly with the customers and manages the end-to-end implementation of the HRO modules. Also, he/she works in a tight-knit partnership with the BU in order to ensure the highest level of service to customers.

According to his/her mission, the HR Implementation Specialist must manage all the required functional leadership activities related to the new customers' implementation processes. In addition, he/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

Responsibilities

Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she must carry out the following actions:

• Manage the end-to-end implementation of HRO modules
• Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides
• Ensure customer service within the framework of the contract
• Facilitate client meetings, drafting reports, deliverables and client responses
• Define and supply liaising documents
• Provide progress updates to the client and ensure mutual commitments are upheld
• Assist the client in deploying HRO modules, and, in this capacity, he/she may also train users
• Identify any potential needs for HR support
• Coordinate and share information with all stakeholders
• Offer the best level of service to customers
• Maintain, develop and optimize the HR modules for customers
• Performing specific configuration activities in the HR modules, according to the customers' requirements
• Support the client during the testing phase and sign off on the implementation phase
• Ensure the smooth continuity of the client's operations, especially in regard to the transition towards the HR Customer service department
• Owning and improving the process and procedures in place, in line with the continuous improvement culture of the company

Reports & Performance Metrics

• On time delivery
• Quality control reports
• Productivity rate
• Backlog

Knowledge and Skill Requirements

• French language – B2 level, English would be a plus
• MS Office tools knowledge (Excel, PowerPoint, Word…)
• HR knowledge would be a plus
• Siebel CRM functional knowledge would be a plus
• ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, etc)
• Knowledge and experience with Business Objects Web Intelligence or other reporting tools would be a plus
• Ability to manage several projects in parallel
• Excellent customer service abilities
• Take initiatives to improve customer satisfaction
• Be able to speak and write easily & clearly
• Analytical skills and an ability to summarize
• Organized, rigorous and autonomous
• Team player
• Dynamic and responsive