Health Care Reform Service Associate

Health Care Reform Service Associate

Are you ready to join a company offering career advancement opportunities throughout your career journey?

Do you want to join a team with world-class service to help you achieve success, growth, and continued learning?

Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark?

Are you an innovative thought leader focused on growing market share and transformation? Come join our fast-growing Health Care Reform Business as a Health Compliance Service Associate. The Service Associate is responsible for serving as a strategic and trusted advisor to a dedicated client base, providing Affordable Care Act (ACA) compliance services. You will be providing strategic insight as an ACA expert and valued partner for ADP's largest clients regarding ACA eligibility, affordability, reporting, analytics, penalties, exchange management, related source data files, and cross-platform integration points. And it does stop there, you will also provide ADP Health Compliance product expertise and consultation to solve clients' most critical business challenges. You will be directly accountable for providing superior client service and supporting clients who purchase in ADP's Comprehensive Health Compliance solution - you carry the weight of ADP's service reputation and client satisfaction in your hands.

With a deep knowledge of client HCM objectives and overall compliance strategy, the Health Compliance Service Associate leads and executes a proactive ACA strategy for each client, focused on providing strategic insight at every stage of the client journey. The Service Associate works with the client's HCM contacts, ADP's HCM partners, and the client's 3rd party HCM partners in the critical HCM areas (payroll, benefits, HR, LOA, non-employee, and multi-employer) to drive compliance and alignment to client's ACA strategy. The Service Associate delivers an end-to-end client experience, guiding the client in partnership, by understanding impact of their overall and daily HCM practices and leveraging that knowledge for forward-planning to realize their client specific ACA strategy and compliance objectives.

The Health Compliance Service Associate leads regular collaboration and strategy sessions within multiple levels of the ADP's NAS HCM Service team and our third party HCM providers. The purpose of this regular, monthly collaboration is to facilitate and guide the client's HCM team to identify and navigate resolution/accomplishment of short-term and long-term complex HCM and ACA objectives. This includes coordination & collaboration in highly matrixed global organization to develop and execute a comprehensive strategy. Clients will span the full range of ADP business and technology platforms, as well as 'stand-alone' clients with ERP solutions, primarily in the mid-market and large-market space.

Ready to make your mark? Apply now!

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What you'll do:

Responsibilities:

• Provide Strategic Insight. You will provide strategic insight as an ACA expert and trusted partner for ADP's largest clients regarding ACA eligibility, affordability, reporting, analytics, proactive penalties management, exchange management, related HCM business practices, and cross-platform integration points.
• Navigate Client Complexity. You will provide ACA service, strategic insights, and guidance to clients with varying degrees of complexity. Factors driving complexity include client's unique HCM business practices, client industry, client platform mix across multiple internal and external business partners.
• Analyze and Develop Solutions. You will be effectively delivering our end-to-end ACA service model, to ensure the client holistically realizes the value in the ADP relationship by sharing ACA industry updates & ACA complications information, product updates, and related services and ACA impacts to each client's unique organization.
• Manage Difficult Situations Effectively. You will proactively handle and identify potential issues with transparency and accountability, setting reasonable expectations for the client and de-escalating difficult situations. You will be able to achieve this by engaging ADP HCM Success Executives, HCM Consultants, HCR technical partners and 3rd party partners to solve issues holistically.
• Serve as Mutual and Strategic Partner. You own your clients' success by becoming a mutual partner of the client's company and industry to accurately provide an overview of their clients' business, their performance in the industry, critical business issues and strategic goals, to proactively identify and act on Risks and Opportunities. You will be a proactive partner who helps the client understand marketplace implications for their unique HCM practices, data and how it applies to the ACA.

To succeed in this role:

• A minimum 3 years' experience successfully managing and supporting a dedicated client base in a business-to-business environment.
• CRM Experience