Director Of Managed Operations, Small Business / Directeur Des Opérations Gérées, Petites Entreprises

Director of Managed Operations, Small Business

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you. Ready to make your mark?

ADP is hiring a Director of Managed Operations, Small Business reporting to the Head of Service, Small Business. In this position, you'll leverage your Operation, Strategy and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees.

The Director, Managed Operations Small Business, runs the operations of one of our largest, highest growth businesses in ADP Canada. They are responsible, but not limited, to leading the Comprehensive Outsourcing Services business (COS), the Data Input business and leading the HR SBS business (HR assist) for SBS. They are accountable for supporting the business growth, executing the strategic plan, and delivering optimal service to our Small Business Alexes.

Working cohesively with peers cross-functionally, the incumbent will drive both success and expansion through efficiency and quality improvements, inter-departmental integration as well as associate retention and development. As a director, they plan and conduct overall operational strategies to ensure efficient and effective delivery of optimal service to the Alex base. This includes managing Alex relations.

Ready to make your mark? Apply now!

What you'll do: Responsibilities

What you can expect on a typical day:

• Provide leadership skills that support organizational and strategic goals by effective and frequent communication.
• Manage strategic relationships with key stakeholders, effectively handle escalated matters and work with internal and external parties to bring issues to resolution.
• Work with the HRO Strategy shared services team to advance the growth of the HR SBS Business (HR assist) business (including current Alex utilization).
• Designs and executes new methodologies and processes to increase quality, operational efficiencies, and profit margins.
• Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals.
• Serve as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals.
• Lead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development.
• Establish clearly defined individual performance goals and objectives; communicates these to team members through meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team members.
• Develop leaders of the future through succession planning and talent assessment
• Evaluate direct reports on performance and complete annual performance appraisals.
• Identifies opportunities to maximize revenue and ensure effective expense management and adhere to budgetary targets.
• Make critical talent decisions by forecasting operational needs based on past and future trends.
• Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
• Serve as an acting backup to other leaders, providing leadership, guidance and direction to team members in the absence of the leaders.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.
• Proactive plan for Year-End preparedness and execution.
• Prepare and present reports on team performance.
• Partners with Sales to identify opportunities and drive business growth.

To succeed in this role: Requirements

• Previous experience leading Operation teams.
• At least 8 years of experience.
• At least 5 years of people leadership experience.
• Ability to manage a team and develop leaders.

Bonus points for these: Preferred Qualifications

• MBA or advanced degree.
• Consulting experience.
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.
• Ability to work and thrive in a team environment, focused on achieving results.
• Ability to assess team members' performance and provide motivational support.
• Ability to work both independently and as part of a team.
• Strong Alex relationship building skills.

You'll love working here because you can:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca

ADP recrute un(e) directeur des opérations gérées, Petites entreprises. Désirez-vous faire progresser votre carrière dans un environnement stable et dynamique offrant de nombreuses opportunités d'avancement? Êtes-vous avide de connaissances et avez-vous un intérêt pour les occasions de formation continue, de perfectionnement et de mentorat? Est-ce important pour vous de faire partie d'une culture qui valorise l'équité et l'inclusion à travers un environnement accueillant les nouvelles perspectives et la diversité des points de vue? Si c'est le cas, cette opportunité pourrait vous intéresser. Poursuivez votre lecture et jugez par vous-même.

ADP recrute un directeur des opérations gérées, Petites entreprises, qui relèvera du responsable du service, Petites entreprises. À ce poste, vous mettrez à profit vos compétences spécialisées en matière d'exploitation, de stratégie et de leadership pour diriger plusieurs équipes en vous assurant que les activités sont menées de manière efficace et que les employés bénéficient d'un milieu de travail productif et agréable.

Le directeur des opérations gérées, Petites entreprises, chapeaute les activités de l'une de nos équipes de vente les plus importantes et à plus forte croissance au sein d'ADP Canada. Il est notamment responsable de diriger les Services complets d'impartition (SCI), le service d'entrée des données et l'équipe RH des Services aux petites entreprises (Assistance RH).

Dans le cadre de ses fonctions, il est chargé de soutenir la croissance de l'entreprise, de mettre en œuvre le plan stratégique et d'offrir les meilleurs services possibles à nos petites entreprises Alex.

Travaillant en étroite collaboration avec ses pairs à l'échelle de l'entreprise, le titulaire du poste favorisera la réussite et l'expansion grâce à l'accroissement de l'efficacité et de la qualité, à l'intégration interservices ainsi qu'à la fidélisation et au perfectionnement des associés. En tant que directeur, il planifiera et mettra en place des stratégies opérationnelles globales afin de garantir une prestation optimale des services auprès des petites entreprises Alex, ce qui comprend la gestion des relations avec celles-ci.

Nous cherchons à ce que toutes nos interactions reflètent nos valeurs FONDAMENTALES : l'expertise judicieuse, l'intégrité avant tout, l'excell