Consultant(e) Sr. En Soutien TLM / Sr. Consultant TLM Support

Senior Consultant TLM Support

ADP is hiring a Senior Consultant TLM Support. In this role, you as a Senior Consultant TLM Support are responsible to resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

The Senior Consultant TLM Support configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

A little about ADP: Ready to #MakeYourMark? Apply now!

What you'll do:

Be a True Partner. Are you the ultimate relationship builder?

• You could be a dedicated point of contact for aligned accounts
• You will engage with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
• Support the phone queue during busy intervals
• Proactively look into future issues and recommend steps to mitigate
• Ability to maintain an optimistic outlook even in challenging situations. Exhibits resilience and inspires others to overcome obstacles with a positive growth mindset. Leads by example and demonstrates a genuine willingness to support and uplift others.
• Follow call handling best practices to deliver exceptional service
• Adhere our 3-2 hybrid work model
• Achieve metrics as determined by business unit
• Resolve Time and Attendance software and hardware related questions

To succeed in this role: Requirements

• Bilingual French & English
• Proven track record for delivering exceptional customer service
• Aptitude to learn new software applications
• Be proactive, highly organized, have a growth mindset, client centric, continuous improvement
• Ability to multitask
• Fundamental understanding of (hardware, networks, routers, switches, IP addresses)
• Basic technical knowledge or experience in a technical field
• Post-secondary diploma or equivalent
• Excellent organization, prioritization skills and strong attention to detail
• Excellent soft skills
• Excellent communication (written and verbal)
• Experience in (Payroll, Benefits, Time & Attendance) is considered and asset
• Ability to work in a team environment

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

You'll love working here because you can:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.