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Compliance Solutions Agency Comms Agency Communication Support
Assist clients by dispatching cases efficiently to reduce resolution time
Manila
yesterday
Automatic Data Processing
A global provider of human resources management software and services, including payroll, tax, and benefits administration.
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Inbound Calls half of the shift. Worked with Agencies and OTC Analysts in dispatching cases to the appropriate department. OTC should utilize Agency Comm when assessing single client issues that need resolution. The internal email address that OTC uses, ADPAgencyComm@ADP.com, will send an automated email with the SR number it has been assigned. The external email address, TFSAgency_CommTeam@adp.com, the SLA for a created SR is 2 business days, at that time the SR is assigned to the appropriate queue. Meeting service SLA to lessen the time that the case was open or left unassigned.
About Automatic Data Processing
A global provider of human resources management software and services, including payroll, tax, and benefits administration.