Client Services Manager - Premier Team

Unlock Your Career Potential: Leadership At ADP

At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring a Client Services Manager. In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

Responsibilities:

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals including oversight of team members that:
• Serve as a subject matter expert in handling Tax out of balances for ADP clients.
• Resolve routine tax, banking, and migration concerns with pre-defined solutions.
• Answer technical questions regarding ADP products.
• Provide consultation and help answer technical questions on tax out of balances while supporting less-experienced specialists in the region.
• Learn and navigate ADP systems in order to research and resolve Tax issues.
• Enhanced understanding and implementation of Business Units strategic goals.
• Oversee the use of standard process workflows by team.
• Function as a consultant and business partner to other groups within ADP.
• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed.
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
• Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director.
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and complete annual performance appraisals.
• Work in collaboration with associate to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Hire/Separations authority in conjunction with Human Resources.
• May have budgetary responsibility.
• May have oversight of Workforce Management to include scheduling, and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

Qualifications Required:

• Up to 10% travel activity required.
• At least 5 years of relevant experience.
• At least 3 years of people leadership experience.
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.
• Ability to work and thrive in a team environment, focused on achieving results.
• Ability to maintain cooperative working relationships with all levels of management.
• Ability to assess team members' performance and provide motivational support.