Canada HRO Comprehensive Services Team Leader
Automatic Data Processing
Operations Manager
Lead daily activities. You will provide leadership, guidance, and direction to team members. You will ensure work is prioritized to meet overall goals and is delivered on time with attention to quality standards. You will act as a backup for the Operations Manager. In that capacity, you will oversee the use of standard process workflows, manage escalated client issues, and provide direction on client resolutions. Train and Mentor. You will train and mentor team members, identify development needs, assist team members in creating their individual development plans, and coordinate additional training as needed with Director approval. Evaluate Staff. You will evaluate associate performance and complete appraisals, including administering corrective action and performance improvement plans. You will have Hire/Fire authority with Human Resources and may have scheduling and succession planning responsibilities. Partner Internally. Your understanding of the Business Unit's strategic goals allows you to function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. Flex. As needed, you will participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.