Technical Support Representative

Technical Support Representative

Join Our Memphis Team as a Technical Support Representative!

Schedule: Monday–Friday, 8:00 AM – 5:00 PM Pay Range: $28–$30/hour Location: Office-based at 746 Poplar Ave, Memphis, TN 38105

Job Summary: This role is responsible for providing telephone and virtual conferencing support to Auto-Chlor field personnel to troubleshoot equipment and chemical issues related to Auto-Chlor System products. This individual also assists in developing technical and troubleshooting training materials for use in the Company's LMS system.

Duties/Responsibilities

• Provide technical support to field staff via telephone and video conferencing
• Troubleshoot equipment performance issues with Auto-Chlor dish machines and related products
• Assist field personnel in resolving chemical dispensing, dosing, and application issues
• Document recurring issues and escalate complex cases as needed
• Collaborate with engineering and manufacturing teams to resolve field-reported technical problems
• Develop troubleshooting guides, reference sheets, and technical support documentation
• Assist in creating LMS training content focused on troubleshooting and technical knowledge
• Support new product implementations by providing frontline technical expertise
• Provide maintenance and development of parts manuals
• Assist branch staff with requests for parts support and part numbers for ordering

Required Skills/Abilities

• Proven experience in technical support or field service troubleshooting
• Strong telephone communication and diagnostic skills
• Ability to guide non-technical users through complex troubleshooting steps
• Familiarity with mechanical, electrical, or chemical systems used in Auto-Chlor equipment
• Experience contributing to training material and documentation development
• Proficiency with MS Office and virtual conferencing tools
• Excellent organizational and communication abilities

Physical Requirements: Bending, crouching, lifting up to 50lbs. on a moderate basis.

About Us: Auto-Chlor is a national service leader in the restaurant & hospitality industries. We are a people first training and development organization, committed to providing the best service to our customers.

Apply Now.