Customer Service Representative B2B (nl/fr)

Customer Service Representative B2B (NL/FR)

Auto1.com is Europe's leading online B2B marketplace for trading in used cars. With over 55,000 professional partners across more than 30 countries, AUTO1.com facilitates the efficient buying and selling of inspected cars. AUTO1.com is a part of AUTO1 Group, Europe's digital automotive expert.

The Sales department is at the forefront of our core business of B2B distribution. Professional account managers acquire new business partners and foster long-term relationships. After the car is sold, you and your colleagues in the Dealer Service Team are responsible for providing after-sales services to car dealers and traders.

Job Description

What you'll be doing with us:

• Assisting traders with inquiries regarding transport, invoicing, registration, damage claims, and imports, via phone and email.
• Utilizing your language skills (NL/FR/EN) for smooth communication with our traders.
• Handling inquiries promptly and accurately.
• Adopting a proactive approach to inform customers in advance.
• Recording your actions in our CRM system.
• Contributing ideas for increasing customer satisfaction and process improvement.

Qualifications

• You have a minimum of 2 years of experience in a customer service-oriented role.
• You're hands-on and creative in problem-solving.
• You're a team player and seek feedback from other departments.
• You're analytical and able to handle stress.
• You're a strong communicator in Dutch, French, and English.
• You're computer literate with good knowledge of Excel and Outlook.
• Preferably, you have a Bachelor's degree.
• Having an interest in cars is a plus.
• Your enthusiasm and curiosity will help us further develop our scale-up

What We Offer: Joining AUTO1 Group means being part of a fast-paced, innovative company that values talent and rewards hard work. Here's what you can look forward to:

• Direct employment under an Albanian contract.
• A hybrid work environment – enjoy the flexibility of working from home after a successful probation period.
• Attractive compensation – fixed salary of 110.000 ALL gross
• Be part of the digital revolution in the automotive industry.
• Professional growth opportunities in a meritocratic and supportive environment.

Additional Information

The place of work will be at the headquarters of AUTO1 Albania - Rruga Dritan Hoxha – Kompleksi e-88, Laprake, Tirana and the shifts provide a total of 40 hours per week, from Monday to Friday.

If you think you are the right candidate please apply by uploading your CV in English.

Contact: +355675039121

Email: selezione.albania@auto.com Auto 1, informon kandidatet se të dhënat personale të mbledhura përmes portalit, per pozicione te lira pune se te dhenat e tyre personale te derguara prej tyre elektronikisht nepermjet CV, do të trajtohen në përputhje me Ligjin 9887, datë 10.03.2008 "Për Mbrojtjen e të Dhënave Personale, i ndryshuar"; Auto 1 do të ruaj në mënyrë konfidenciale dhe nuk do te tranferoje CV e kandidateve qe aplikojne per pozicione te lira tek ndonjë pale e tretë ose të përdorë për ndonjë qëllim tjetër përveç atij te rekrutimit. Te dhenat personale qe perpunohen nga Auto 1 per kategorine e kandidateve per pozicione te lira te punes do te perpunohen vetem per qellimin e perzgjedhjes se punemarreseve. Maksimumi i ruajtjes se ketyre CV eshte 5 dite nga data e marrjes se me mail me CV perkates prane Auto1.