Customer Service Representative B2B (nl/fr)

Customer Service Representative B2B (NL/FR)

Auto1.com is Europe's leading online B2B marketplace for trading in used cars. With over 55,000 professional partners across more than 30 countries, AUTO1.com facilitates the efficient buying and selling of inspected cars. AUTO1.com is a part of AUTO1 Group, Europe's digital automotive expert.

The Sales department is at the forefront of our core business of B2B distribution. Professional account managers acquire new business partners and foster long-term relationships. After the car is sold, you and your colleagues in the Dealer Service Team are responsible for providing after-sales services to car dealers and traders.

Job Description

What you'll be doing with us:

• Provide first-line support to B2B customers via phone, Freshdesk, email, and chat
• Collaborate with the sales team to resolve customer inquiries quickly and efficiently
• Monitor order statuses and ensure smooth processing
• Identifying bottlenecks and brainstorming about process improvements
• Reporting customer insights to management.

Qualifications

• A minimum of 2 years of experience in a customer service-oriented role.
• A Bachelor's degree.
• An interest in the automotive sector is a plus; knowledge of cars is not necessary.
• Strong communication skills in French and English.
• Hands-on mentality and solution-oriented thinking.
• Affinity with sales and customer contact
• Experience with CRM systems and Freshdesk is a plus

What We Offer: Joining AUTO1 Group means being part of a fast-paced, innovative company that values talent and rewards hard work. Here's what you can look forward to:

• Direct employment under an Albanian contract.
• A hybrid work environment – enjoy the flexibility of working from home after a successful probation period.
• Fixed salary of 110.000 ALL gross
• Be part of the digital revolution in the automotive industry.
• Professional growth opportunities in a meritocratic and supportive environment.
• Growth opportunities and personal development
• A young, ambitious team with an informal atmosphere
• Daily impact on customer satisfaction and business results
• Office hours, no weekend work.

Additional Information

The place of work will be at the headquarters of AUTO1 Albania - Rruga Dritan Hoxha – Kompleksi e-88, Laprake, Tirana and the shifts provide a total of 40 hours per week, from Monday to Friday.

If you think you are the right candidate please apply by uploading your CV in English.

Contact: +355675039121

Email: selezione.albania@auto.com