Manager, Account Management

Manager, Account Management

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

Job Description

Position Summary

The Manager, Strategic Relationship Executives plays a critical leadership role in driving existing client retention and revenue growth within the commercial segment. This individual will lead a team of Strategic Relationship Executives (SREs) focused on existing client relationships. In this role you will set the vision for account strategy while driving operational excellence across pipeline generation and post-sale expansion. This is an ideal opportunity for a SaaS sales leader who thrives in growth-stage environments, understands enterprise healthcare buyers, and enjoys building talent and process across the sales lifecycle.

Key Responsibilities Account Leadership

• Lead, coach, and support a team of Strategic Relationship Executives (SREs) responsible for the growth and retention of commercial accounts
• Set the vision for commercial account strategy, including revenue forecasting, risk mitigation, and expansion planning
• Serve as a point of escalation for complex client needs and high-impact opportunities
• Partner cross-functionally with Client Success, Product Innovation, and Marketing to drive value realization and account penetration

Operational & Strategic Oversight

• Forecast revenue and top-of-funnel performance with precision and accountability
• Implement scalable processes for account planning, pipeline development, and lead handoffs
• Build strong internal alignment between new business and existing client functions
• Lead with a coaching mindset, developing high-performing sellers and early-career talent across both teams

Qualifications

• 5+ years of experience in SaaS sales or account management, including 3+ years of people leadership
• Experience managing both post-sale client relationships and pipeline generation teams strongly preferred
• Proven success leading cross-functional revenue teams in a high-growth or startup environment
• Expertise in healthcare markets and enterprise buying cycles is a strong advantage
• Proficiency in CRM systems and sales engagement tools (HubSpot, Salesloft, LinkedIn Sales Navigator)
• Strong communication, coaching, and problem-solving skills

Why You'll Thrive Here

• You'll have full ownership of a team that sits at the core of our revenue engine
• You'll work cross-functionally with innovative teams and be a key voice in shaping go-to-market strategy
• You'll join a mission-driven company transforming how healthcare organizations listen to their customers
• We move fast, support bold ideas, and lead with authenticity, courage, and fun- every single day