Senior Business Analyst - Digital Student Services

Senior Business Analyst - Digital Student Services

As our Senior Business Analyst, you will play a key role in transforming the student journey from enrolment to graduation by working to deliver smarter, more personalised degree planning in line with the ANU Digital Plan and ANU Strategy.

You will act as the bridge between academic stakeholders, technology teams, and the students we serve, helping shape the tools and processes that guide thousands of learners through their academic pathways.

In this role, you will work with stakeholders across the University to identify, analyse and document business requirements that support clearer planning for students and advisors. You will translate complex academic structures, prerequisites and progression rules into system logic, lead discovery and ideation workshops, and support program teams from early design through implementation to ensure solutions align with business goals and policies. The role includes developing process flows, user stories and acceptance criteria for degree audit and progression features, supporting testing and quality assurance, and contributing to a collaborative and consistent business analysis practice through the ANU Analysis Chapter.

You are a highly skilled Senior Business Analyst with demonstrated experience delivering results in complex, agile environments. You thrive in collaborative settings and are confident at engaging with diverse user groups, technical teams and senior leaders.

What you bring:

• Extensive experience in business process design, requirements gathering and service improvement.
• Proven experience as a Senior Business Analyst in higher education or edtech, with a focus on student degree planning or academic progression systems.
• Strong understanding of curriculum structures, credit systems, and academic policy frameworks.
• Knowledge of both Agile and traditional delivery frameworks.
• Exceptional stakeholder engagement skills—you can speak the language of both academics and developers.
• The ability to operate strategically while providing value-driven outcomes.
• A passion for improving the student experience through technology.

About Us

Information Technology Services (ITS) delivers digital solutions to enable ANU to achieve its strategic goals: a student experience equal to the world's best and research that transforms society.

ITS leads the delivery of the Digital Plan, a 10-year roadmap to uplift and transform ANU's digital capabilities. We work in close partnership with Colleges, Service Divisions and the broader ANU community to create a modern, secure, and people-focused digital environment that supports teaching, research, and operational excellence.

ANU is ranked among the world's top 30 universities and continues to be a national resource committed to global impact. We embrace diversity, inclusion, and flexibility in everything we do.

For further information please contact Karen Houweling, Analysis Lead, Analysis Chapter, E: Karen.Houweling@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• Cover letter (maximum 2 pages) outlining your interest in the role and how your skills and experience align with the position selection criteria
• A current resume (maximum 3 pages) including the names and contact details of at least two referees, ideally including a current or recent supervisor

If shortlisted, you may be asked to address specific selection criteria or provide additional supporting information.

Applications which do not address the selection criteria may not be considered for the position. Please note: The successful candidate must have rights to live and work in Australia and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.