VR Gaming Developer Support Specialist

VR Gaming Developer Support Specialist

In the role of VR Developer Support Specialist, you will assist developers through case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our Developer Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Developer Support Specialist position at Concentrix is just the right place for you! As a Developer Support Specialist, you'll join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of free learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.

As a Developer Support Specialist, you will:

• Escalate non-standard submissions
• Report on trends and advocate for platform level solutions
• Communicate with developers and internal partners about their ticket inquiries
• Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
• Maintain in-depth knowledge of client products and/or services

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Developer Support Specialist role include:

• Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
• Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
• Meticulous attention to detail
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently and collaboratively
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Ability to work with and wear VR equipment daily and for extended periods of time if needed
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Must reside in the United States and have a valid U.S. address for residence

Requirements:

• 18 years of age or older with a completed High School Diploma or GED required
• Extensive personal or professional experience with video gaming and social media platforms required
• Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems required
• 1 to 3 years of employment experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred
• BA/BS degree preferred
• Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required
• Employment for this position is onsite in office at 300 W 6th St, Austin, TX 78701

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• The base salary for this position is $31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Location: USA Austin

Language Requirements:

Time Type: Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here.