Txdmv - Staff Services Officer

Staff Services Officer IV (1553)

This position is eligible for hybrid (remote) work.

General Description:

Performs highly complex staff services, consultative services, technical assistance, and data analytics work to support division reporting, project initiatives and administrative operations for the Texas Department of Motor Vehicles, Customer Relations Division. Work involves providing high-level administrative assistance to the Division Director and staff, preparing statistical data reports, oversees the customer relationship management database and maintains repository of the division’s electronic filing system, supply ordering and budget monitoring. Supports tracking and documentation for project and assignment related activities. Coordinates confidential and time-sensitive correspondence, emails and phone communications. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Essential Duties:

• Plans, develops, initiates, and presents statistical data and reports on division’s operations.
• Develops and maintains dashboards, reports, and visualization using tools such as Microsoft Office Suite, Power BI, Tableau, or other visualization preparation software.
• May schedule and coordinate meetings and division training, notify attendees, develop agenda, prepare meeting information, secure meeting space, draft meeting minutes, document decisions and action items.
• Performs purchasing activities, including obtaining price quotes, entering requisitions, reconciling invoices, and completing purchase orders.
• Schedules interviews for hiring managers. May prepare new hire packets for division personnel.
• Provides administrative oversight of division travel arrangements, inventory control of equipment and supplies.
• Assists the Division Director and division personnel with managing project related activities, including issue tracking and resolution.
• May compose and respond to correspondence; composes letters, memos and reports; proof and edit for grammar, punctuation, sentence structure and clarity.
• Manages the customer satisfaction survey and the customer feedback database to identify trends, resolve issues and prepare customer service reports.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Performs other job-related duties as assigned.

Qualifications:

Minimum Requirements:

Bachelor’s degree from an accredited four-year college or university or U.S. equivalency thereof plus four (4) years of administrative/executive support experience.

Preferred Qualifications:

Two years’ experience in data analysis, research, compilation, and/or presenting findings. Additional applicable work experience can be substituted for education on a year-for-year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

Registration, Certification and/or License:

A valid Class “C” driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Benefits:

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

• Retirement Plan
• Paid Group Health Life Insurance
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Longevity Pay
• Dental
• Vision
• Dependent Optional Life Insurance
• Voluntary ADD Insurance
• Dependent Health Life Insurance
• Health Dependent Care Flex Spending
• Tuition Assistance Program

Qualified Employer:

In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.

Job offers and continuation of employment are contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver’s record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

Military Preference:

If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD214 Surviving Spouse or Orphan must provide DD1300 or DD214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information.

An Equal Opportunity/Affirmative Action Employer:

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.